After implementing Signet’s Poly Mailer Bags into their supply chain, Skate Specialists, Da Klinic, have been able to halve their packing time and improve their customer experience.
Adrian Shepherd and Jeff Ottoway paved way for the youth culture industry in the early 2000’s by raising awareness for hip hop and skate cultures. Initially, the duo began their business by hosting workshops for community groups, councils, schools and corporate organisations teaching all things skating, art and music. So, hence the name Da ‘Klinic’ was only fitting when opening the doors to their first retail store in 2001.
“We wanted to create a space where kids and adults could come together and connect with other people in the industry; and provide them with the best experience possible.” — Adrian Shepherd, Co-Founder & Co-Owner.
Over the last two decades business has grown for Da Klinic, and to help them reach a national audience their online store was established. A large part of expanding the business was implementing a more professional, efficient and reliable eCommerce Mailing Solution to accommodate their online customers.
Previously, Da Klinic were using bubble wrap and repurposed materials to ship out their online orders. This was not only inefficient timewise but also resulted in increased transit theft.
“We were trying to be mindful by reusing packaging sent to us, but we ended up wasting valuable time packaging orders. The bubble wrap was also see-through, and selling desirable items such as ours, some of our online orders would go missing in transit.”
Da Klinic were also looking to revamp the business, and non-uniform packaging was not allowing them to achieve this. Already familiar with Signet products, the team partnered with Signet once again to try and find a solution. After a successful trial of Poly Mailer Bags, Da Klinic noted a significant improvement in their packaging time.
“Since we started using Signet’s Poly Mailer Bags, we’ve seen a 50% reduction in packaging time which we can use towards growing the business.”
Signet Poly Mailer Bags are a durable, lightweight mailing bag that are ideal for shipping a wide range of non-fragile items. Their dark inner grey liner allows for complete confidentiality of goods and the strong self-adhesive closure is tamper evident.
Da Klinic now ship 100% of their online orders in Signet’s Poly Mailer Bags, and since making the switch, they’ve also been able to achieve secure, professional looking deliveries.
“We’ve never had a complaint since using them. They’re sturdy bags that align with our brand and have helped elevate our online customers’ experience.”
For more information on Signet’s range of Mailing Bags, reach out to one our team members on 13 7446, email sales@signet.net.au, Live Chat with us at www.signet.net.au or submit an enquiry below.
Signet is proud to support Da Klinic and over 60,000 other Aussie ventures.
