Signet wins national customer service award – again.
Leading packaging and consumables manufacturer and distributor Signet has taken out the National Medium-Sized business category at the Australian Service Excellence Awards for the second time.
The awards are run by the Customer Service Institute of Australia (CSIA), and are renowned as being the highest national achievement for the provision of customer services, operational excellence and quality management. Signet was the only Australian company operating in the manufacturing and distribution industry to win an award at the event.
According to Signet General Manager John King, the win is testament to Signet’s continuous improvement journey to providing quality customer services that rival some of Australia’s largest organisations.
“There is no doubt that economically, a lot of businesses are doing it tough and in a lot of cases customer service has probably suffered as a result,” said Mr King. “Rather than scaling back on our customer service efforts we have invested even more into new ideas and innovations that add real value for our customers and differentiate us from the competition.
“With over 700 businesses up for nomination across all sectors and industries it just goes to show that Australia’s business landscape is more competitive than ever and businesses are needing to do more to become customers’ first choice,” he added.
The award winners were chosen from Australia’s most successful customer service organisations with other winners including Telstra, Sunsuper, American Express and Reload Media.
Signet continues to drive stronger relationships with customers by using a mixture of new technologies and traditional customer service strategies, which according to Mr King are already driving strong growth within the organisation.
“We are developing new ideas and innovations every day using the latest technology to keep us at the forefront of customer service delivery,” said Mr King. “Just this year we launched the next version of our Online Store, which is user friendly across desktop, tablet and mobile devices.’
“The key for us is to differentiate ourselves from the competition. At Signet we are focused on service and as a result we have become more than just a distributor to our clients – we are their partner.”
Signet supplies packaging and consumables to many industries including warehouse and distribution, manufacturing, safety, construction and mining sectors as well as agriculture. To experience our award winning customer service or browse our diverse product range, head to www.signet.net.au.