Signet Online Help
Welcome to Signet Online Help.
Here are a few demonstrations to help you start using Signet Online.
How do I start using Signet Online?
You need your customer number username and four-digit password. You will find these on the letter that accompanied Your Buyer's Guide. If that is no longer available please call us on 13 SIGNET (13 7446). We will establish your identity and tell you your password.
To logon enter your customer number under user and your four-digit password in the login tab at the top of the screen and click login. Once logged in you will be taken to the My Account page. From the My Account page you can use express order, view your order history, past invoices and view your favourite products. For more in depth information on My Account see the question below.
How do I place an order on Signet Online?
Click on the 'Catalogue' Button in the top menu bar and you will be taken to the Signet Online Catalogue.
Select a category to view the products listed within each category.
Select the products you would like to purchase.
To add products to the cart enter the required quantity you would like to purchase then click 
Repeat the above process for other products that you would like to purchase.
How do I checkout my order?
To review any products that you've added to your shopping cart simply click the shopping cart located at the top of any page. 
Once you've added all the products that you need press the 
button.
Check your account details, delivery address and enter a Purchase Order Number. When all the details are correct click 
Confirm all order details are correct and place your order by 
Your order is now placed and you will receive an email immediately confirming receipt of your order. You can print or save a PDF copy of your order for your reference.
Can I change my web Password?
No, you are not able to change your password yourself. Your password has been generated by our system and is unique to you. If you do feel however that you password does need to be changed please contact our Customer Contact Centre.
How do I open an Account?
Place your first order by browsing the catalogue or ordering from our Express Order page. When you click 'Checkout' you will need to enter your company's details in the fields presented before placing your order.
When we receive your application, we will open an account or contact you if further information is required. If we receive your application and first order before 1pm Monday-Friday we will open your account and dispatch your goods the same day.
How do I use the My Account section?
The my Account page is the 1st page that you will see once logging into Signet online.
The my account page will allow you to view order history, print previous invoices, pay your account, track your orders and create favourite product lists.
For information on each of the features listed see the following questions and answers.
How do I use My Favourite Products?
You must login to use the My Favourite Products feature. Once you've logged in and found a product that you'd like to become one of your favourites click the 
.
To then see your list of favourite products go to the My Account section of the website. You will see the products in there that you added while browsing.
You can easily add these products to your shopping cart every time that you login.
To remove a product click the 
How do I edit my Account details?
Go to the My Account Section of the website. And click on 
Here you can update your phone number, email address and address details.
Please Note: If you wish to place an order directly after changing your details your old address will still display. It will take approximately 4 hours for your address to be updated in your online account for ordering, if you wish to order immediately please call 13 SIGNET (13 7446)
How do I view and print my Invoices?
Click 
to display your current invoices. Click the PDF icon [Show icon] of the invoice that you are after and your invoice will be displayed. You will need Adobe Acrobat to view the invoice and it can be downloaded for free here .
Once opened in Acrobat you can then print your invoice by clicking the print icon.
How do I Track my Orders?
Click on the order number you wish to track. You will be taken to our freight provider Startrack Express' website. If you do have a problem with your delivery please call our Customer Contact Centre on 13 SIGNET (13 7446).
Please Note: This service is not available to our metropolitan Brisbane customers, please call 13 SIGNET (13 7446) if you wish to find the location of your order.
How do I search for an item?
Click in the search area alongside "Product Search"
You have 3 options under which to search.
If your search is about a keyword of a product, enter the keyword and click products, if you know the item number item number, if you want to search particular Brand (ie, 3M) type the brand, after all these options click on Search. You also have the option to sort the results by category or by alphabetical response.
How does express order work?
The Signet Online Express order page allows you to quickly place an order with us in a number of ways. You can either quickly enter item numbers you know or search for a product line. Once the item you've searched for is displayed add the required quantity to the cart and follow the normal checkout procedure. For information on how to checkout your order see the topic on 'How do I Checkout my Order?'
How do I order a copy of the current Your Buyer's Guide catalogue?
Simply click 
On this page enter your name and company details and address and a copy of the catalogue will be posted to you.
If you are a current customer of Signet you will receive a new YBG when released.